Refund policy

Thank you for shopping at Poppy Talls!

We understand that sometimes things don't go as planned, and you may need to request a refund. Here's our policy to ensure your shopping experience with us is as smooth as possible:

1. Eligibility for Refund:

• We accept refund requests for items that meet the following criteria:
  • The item is in its original condition: unworn, unwashed, and with all tags attached.
  • The request is made within 30 days of receiving the item.
  • Proof of purchase (order number, receipt, or invoice) is provided.

2. How to Request a Refund:

• To request a refund, please contact our customer service team at hello@poppytalls.com with your order number and reason for the refund.
• Our team will review your request and respond within [number] business days with further instructions.

3. Refund Process:

• Once your refund request is approved, we will initiate a refund to your original method of payment.
• Please note that it may take 5 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Return Shipping:

• If the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged), we will cover the return shipping costs.
• For all other returns, you will be responsible for paying for your own shipping costs for returning the item.

5. Exchanges:

• We currently do not offer exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.

6. Contact Us:

• If you have any questions about our refund policy, please contact us at hello@poppytalls.com.

Thank you for choosing Poppy Talls!